Help centre
How can we help?
Answers to common questions about setting up, sharing and paying.
Categories
Getting started
Can I use it before the other parent joins?
Yes. You can set up your family calendar, add the children and put in your arrangement on your own. The arrangement is marked as unconfirmed until the other parent joins and confirms it or suggests changes.
How do I invite the other parent?
Open the Family tab and use the invite option. It gives you a link to send them. The link works for one person and expires after 7 days.
Which phones does it work on?
iPhone and Android, and in a web browser.
Parenting time
How do I set up our parenting arrangement?
From the Family tab, choose the arrangement option and pick a pattern. Set the start date and the handover days and times, and check the preview before you save.
How do swaps work?
You send a request. The other parent sees exactly what would change and accepts or declines. If they don’t answer, nothing changes.
How do I add school holidays?
Add a holiday on top of your pattern. The regular pattern picks up again when it ends.
Sharing and privacy
How do private events work?
When you add an event, you choose Family or Only me. Only me events are stored separately and nobody else in your family can see them, including in search.
What can helpers see and do?
A viewer can see the shared calendar. An editor can also add and change shared events. The app never shows helpers private events, Google events or swap requests.
How do I report misuse?
You can report a family member or an invitation link from inside the app. Only you can read your report.
Google Calendar
How do I connect Google Calendar?
Open Settings, find Your Google calendars and choose to show them here. Then pick which calendars to show. Only you see them.
How do I disconnect Google?
In Settings, under Your Google calendars, choose Disconnect Google. We cancel our access and delete our copies of your events.
Subscription and billing
Does the other parent need to pay?
No. One subscription covers everyone on your family calendar: both parents and any helpers. Either parent can be the one who subscribes.
What happens if the paying parent cancels?
The family is covered until the end of the paid period, then the calendar is paused for both of you. Nothing is deleted, and either parent can subscribe to resume.
How do I cancel?
Cancel in the App Store or Google Play, wherever you subscribed.
Account
I deleted an event by mistake
Open the Family tab and choose Recently deleted. Shared events you deleted in the last 30 days are there, with a Restore button.
Can I export the calendar?
Yes. Open Settings and choose Export. Pick the dates and children, and whether you want a calendar file or a spreadsheet.
How do I delete my account?
Open Settings, choose Delete my account and confirm. It happens straight away.